Every enquiry call answered, and the visit booked.
When a family rings about a place and nobody picks up, they rarely leave a message. They ring the next home. We answer your sales enquiry calls when your team can't, and book the show-round straight into your manager's calendar.
The calls that matter most come at the worst times.
Enquiries don't wait for a quiet moment. They come in during medication rounds, at lunch, at handover and on the manager's day off. The family on the other end has often put this call off for weeks.
Each unanswered enquiry could be a resident you never get to meet.
How it works
We agree the setup with you first: which calls come to us, what we can tell families, and who your other calls should go to.
Your team can't get to the phone
Calls come through to us when nobody at the home picks up.
We answer for your home
Calmly and warmly, as part of your team, so the family feels looked after from the first minute.
We take the enquiry
Who the care is for, the type of care, when it's needed and the best way to call back.
We book the visit
We check your manager's calendar and book a show-round at a time that suits the family.
You get the details
A summary reaches the manager straight away, with the visit already in the diary.
Sales enquiries only. Nothing clinical.
We look after the calls that fill your rooms. Everything else goes to the people at your home who should handle it.
What we handle
- New enquiries about a place
- Respite and short-stay enquiries
- Booking show-rounds and visits
- Taking details for a call back
What we pass straight to you
Tell us who each type of call should go to, and we'll route it there.
- Calls about current residents
- GPs, pharmacies and other professionals
- Anything clinical or urgent
- Complaints, staff and supplier calls
Questions about call answering
Which calls come through to you?
The ones you choose. We agree the setup with you before we start, including when calls come to us and which calls go straight back to your team.
What will you tell families?
Only what you've approved, such as the types of care you offer, visiting arrangements and how to book a show-round. We never give medical advice or discuss residents.
How does booking into the calendar work?
With your manager's permission, we connect to their calendar so we can see when they're free for visits. Bookings appear there straight away, and the manager can move or cancel them as normal.
Will we know what was said on each call?
Yes. Every enquiry comes with a written summary: who called, what they're looking for, and what was agreed.
More from Eleos Care
Websites
Modern, fast websites made only for care homes. We rebuild the site you have or design one from scratch, and the finished site is yours to keep.
Care home websitesBusiness consulting
A director comes to your home and reviews the services you've renewed for years, looking for better value. Critical services are never touched.
How a review worksStop missing the calls that matter.
Tell us how calls are handled at your home today, and we'll show you where we'd fit in.
Or email oliverwarren@eleoscaregroup.com
or call 07785 286454